Terms and conditions of use

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By browsing the website www.ecbike.pt you declare that you have read, understand and agree to the Terms and Conditions of Use described below, without the need for any subsequent act or consent.

Change of Terms and Conditions
We reserve the right to change these terms and conditions without prior notice.

Commercial Identification
All articles are sold by ecbike.pt, NIF 229187684 and address: section 004, EC Marrazes, 2400-995 Leiria. ECbike.pt makes sales exclusively through its online store.

Contacts and Schedules
For any doubt, request for information or clarification should contact through the email or fill the form of Contacts
The store's phone call time is indicated on our Contacts page. The preferred contact outside business hours will be the email to ecbike@ecbike.pt.
You can use as alternatives to your orders:
Send an e-mail indicating the name, full address and contacts to ecbike@ecbike.pt indicating the products you wish to order;
By phone (check service hours), on +351 968 081 276 where to take advantage to clarify any doubts;
In the above mentioned options, we will send via e-mail a summary of the order to be detailed and confirm the details of the order;

Delivery conditions
The order confirmation will be made until the 2nd business day after the order is shipped and after our confirmation of the actual receipt of the payment, where we will indicate the expected delivery time only if it is outside the deadlines indicated in the product sheet. Orders are only processed after receipt of payment, and the delivery time varies depending on the availability of our suppliers

Except for another period indicated on the product sheet, stock break or under the conditions mentioned in the order.
All orders are shipped via a subcontracted service. Ecbike does not have a delivery service.
The service will be provided by CTT Correios or by another Logistic operator that will be specified during the course of your order. In the case of delivery not obtained at the indicated address, due to the absence of the recipient, a warning will be given to pick it up at the CTT counter or logistic operator in your area of ​​residence within the maximum period indicated in the respective guide.
The estimated days for delivery of orders presented in the details of the articles refer to deliveries to the Continent. The delivery time in the archipelagos of the Azores and Madeira is estimated to increase by 2-3 days for Madeira and 4-5 days for the Azores.

The delivery time of the orders through the carrier CTT can vary between 8am and 7pm on business days, and it is not possible to guarantee a specific time of delivery.

Order Receipt
There are two ways to get the products ordered:
a) Delivery at the indicated address;
b) Delivery at CTT Expresso collection point;

Please be advised that if the order is not delivered and is returned to us by the carrier due to incorrect indication of the address or is returned for non-complaint by the customer to the logistic operator (non-withdrawal or non-acceptance of the order) of the customer.

You should thoroughly check each product when you receive it. In case of anomaly, you must return it, mentioning the reason for the return in the transport documents of the carrier. Then contact us immediately so we can solve the problem.

Delivery costs - Shipping
The free delivery service "Portes Gratis" applies to orders valued at or above € 200 + VAT made by final customers delivered in Continental Portugal.
The orders will have a value of associated postage and that will depend on the total weight of the order and the place of destination of the same. Our carriers can deliver your articles in Mainland Portugal and Islands, Europe and Third Countries.
The cost of shipping will correspond to the value associated with the sum of the weight of the products you ordered, for example if you purchase 3 articles whose total weight is up to 5 kg, you will pay the corresponding amount of the respective shipping step and not a postage value per article .
When finalizing your order the value of the postage will be automatically calculated in order to quickly know the final value of your purchase. In some cases, the value of the transport will be indicated only after submitting the order in our portal, later it will be informing via e-mail of the value of the shipments and must make its payment until the date of shipment of the order.

Shipping & Packaging
Our products, in addition to being well packaged and safe for transport, are shipped as fragile whenever warranted. You should check the carton thoroughly when you receive your order. In case of anomaly, you must return it, mentioning the reason for the return in the transport documents of the carrier. Then contact us immediately so we can solve the problem.
Our orders are sent together with the respective invoice / receipt, and the estimated Customer must keep the same as proof of purchase and for warranty purposes.
In addition to reusing all boxes, we use recycled packaging to protect the environment and reduce transportation costs.

Shipping insurance

Insurance against damage and loss of goods is offered and managed by the transport company selected during the ckeck out to make the delivery. The type of insurance varies depending on the transport company, all transport companies comply with international regulations created for this purpose. Attention the insurance “full coverage” does not exist by default and is not available in some transport companies. Please consider the following insurance limits before placing your order:

Regular mail with tracking - operated by national post services of each Country (www.upu.int) - maximum insurance value: Transport cost value (only). For some destinations it is possible to obtain an additional value depending on the weight of the package. For more information, contact us.

Example: a shipment with merchandise worth €75 and transport costs €25 - insurance will have a maximum of €25 (and possibly an extra depending on the destination)

UPS (United Parcel Service www.ups.com) - operated by local UPS services in each country. We offer two different UPS services depending on the type of insurance.

- BASE service includes a maximum protection of €75 plus transport costs.

- FULL insurance service - for orders worth more than €75, includes full protection, the entire value of the merchandise and transport costs is covered.

Example 1: BASE service: all goods with a value equal to or less than €75 are insured.

Example 2: BASE service: merchandise worth €300 + transport, insurance guarantees only €75 + the cost of transport

Example 3: FULL insurance service, merchandise worth €200 + transportation, insurance guarantees €200 + the cost of transportation.

If you detect damage to the packaging, please inform the delivery person.

All complaints must be done on the day of receipt of the order (later dates will not be accepted) by email ecbike@ecbike.pt, must include photos of damage to the box or damage to the merchandise, a list of missing merchandise or damaged. You must keep the box for 2 months after submitting the claim. The answer depends on the transport companies.

Payments

You may use one of the following payment methods:
Bank transfer
When selecting this option will be indicated the IBAN to which you must make the payment, through the mail of your order. Payment must be made within 48 hours of order. You should send the proof to the e-mail address mentioned in the Order Form. The request will only be processed after the correct receipt of the bank transfer.

Paypal
This payment method is only available to end customers. If you fall into the type of "resale" customer you should contact us for acceptance of the conditions and activation of the service.
Credit card
This payment method is only available to end customers. If you fall into the type of "resale" customer you should contact us for acceptance of the conditions and activation of the service.

Return Policy
ECbike.pt makes available to the customer all the information necessary for the correct identification of the product. In case of doubts the client should not submit any type of request, in this case should contact our services for clarification of doubts.
Returns are not accepted due to customer identification errors. Only refunds are accepted in case of error of the website or any type of error related to the information described on the website or indicated to the customer by our services.
In the case of an accepted return, proceed as follows:
- Within 5 days of receipt;
- It is the responsibility of the customer to return the product in perfect condition and good condition of packaging, without being applied or used, in the original packaging with all the included accessories, accompanied by the original invoice;
- Any return that does not comply with the conditions described above is not accepted;
- The return does not imply reimbursement to the Customer of any shipping costs;
- The refund of the payment received will be made by credit note or payment by bank transfer;
- The refund of the payment will only be issued after the receipt of the product in the n / installations.

Warranty
The guarantee of the products marketed by, is only and exclusively determined by the manufacturers of the same, varying according to the manufacturer and the product in question.
Manufacturers establish a warranty period for their products, which covers all manufacturing defects and breakdowns during this period.
If no warranty period is indicated by the manufacturer, it is assumed in accordance with current legislation (Guarantees for the Sale of Consumer Goods), which shall not be less than 2 years.
The warranty is only valid if the parts are installed by a Professional accredited by the manufacturer or someone delegated by him. In the case of engine / chassis parts, it will be necessary to send the proof of maintenance of the vehicle and number of chassis. An order for warranty of this type of parts will only be valid if the maintenance plan of manufacturer is fulfilled and realized by a Professional accredited by the manufacturer or someone delegated by him.

Cookie Policy
Ecbike.ptutilizes on your site cookies that allow you to improve the user's performance and experience as described below.
What are cookies?
They are small text files with relevant information that your access device (computer, mobile phone / smartphone or tablet) carries through the browser when a site is visited by the user.

The use of cookies not only helps the site to recognize the user's device the next time he visits it, but it will often be essential for the operation of the site. The cookies used by ecbike.pt, do not collect personal information that allows you to identify the user.
Cookies collect generic information, such as how users arrive and use the site or zone of the country / countries through which they access the site, etc. Cookies only retain information related to your preferences.
The user may, at any time and through his or her browser, decide to be notified of the receipt of cookies, as well as block the derogatory entry on your system. It should be noted, however, that the refusal to use cookies on the site may result in the inability to access some features and not allow the entire browsing experience.

Cookie Functionality

In general, cookies are used to enhance the user's browsing experience, increasing response speed and efficiency. They eliminate the need to repeatedly enter the same information and help determine that the advertising messages you see are relevant and fit your interests, ie the usefulness, interest, and number of uses of the sites.

Different types of cookies

Each cookie used has a function and an expiration date. Regarding the function, the cookies used may be:

Essential Cookies - Some cookies are essential to access specific areas of our site. Allows site navigation and usage of your applications, such as access to secure areas of the site through login. Without these cookies, services that require it can not be provided.

Feature Cookies - Feature cookies allow you to recall user preferences regarding site navigation. So you do not need to reconfigure and customize it every time you visit.

Analytic Cookies - We use these cookies to analyze how users use the site and monitor its performance. This allows us to provide a high quality experience by customizing our offer and quickly identifying and correcting any issues that arise. For example, we use performance cookies to find out which pages are most popular, which method of linking between pages is most effective, or to determine why some pages are receiving error messages. Based on the use of the site, we may also use these cookies to highlight articles or services of the site that we think are of interest to users. These cookies are used only for the purposes of statistical creation and analysis, without ever collecting personal information.
Regarding the expiration date, the cookies used may be:
Permanent Cookies - They are stored on your access devices (computer, mobile phone / smartphone or tablet) at the browser level, and are used whenever the user visits the site again. In general, they are used to direct navigation according to the interests of the user.

Session Cookies - These are temporary, cookies are generated and are available until the end of the session. The next time the user accesses their browser, cookies are no longer stored. The information obtained allows you to manage sessions, identify problems and provide a better browsing experience.

Block the use of cookies

You may disable some or all of the cookies at any time. You should follow the instructions below. By turning off cookies the site ecbike.pt may not work correctly.

Cookies in the opening of newsletters / emails

Newsletters / emails can, for statistical purposes, contain a small image that lets you know if they are open and check the clicks through links or ads within the newsletter. The user always has the possibility to deactivate the sending of the newsletter / email through the specific option in the footnote of the newsletter / email.
More information about cookies
You can get more information about cookies at the following link: www.allaboutcookies.org

How you can enable and disable cookies in your browser
Google Chrome
You have full control over cookie permissions in Google Chrome. By default, all cookies are allowed, but you can adjust this setting. If cookies have been set or locked on the page you are viewing, an icon appears at the end of the address bar.
1. Click the Chrome menu in the browser toolbar.
2. Select Settings.
3. Click Show advanced settings.
4. In the "Privacy" section, click the Content Settings button.
5. Select the option "Block data definition by sites".
1. You can change the following cookie settings in the "Cookies" section:
· Delete cookies
· Block cookies by default
· Allow cookies by default
· Keep cookies and website data by default until you leave the browser
· Create exceptions for cookies from specific websites or domains

Note: There are several levels of enabling and disabling cookies in Google Chrome. For more information on cookie settings in Google Chrome, see the following page:
http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&topic=14666&ctx=topic

Microsoft Internet Explorer
To disable all cookies in Internet Explorer:
1) Click the "Tools" menu and choose the "Internet Options" option;
2) Select the "Privacy" tab;
3) Move the bar to the top, where "Lock all cookies" will appear.

Note: There are several levels of enabling and disabling cookies in Internet Explorer. For more information about Internet Explorer cookie settings, see the following Microsoft page:
http://windows.microsoft.com/en-us/windows-vista/Block-or-allow-cookies

Mozilla Firefox
To disable all cookies in Mozilla Firefox:

1) Click on the "Tools" menu;
2) Select "Options";
3) Click on the "Privacy" icon, which is on the top panel;
4) In the section "Cookies" deactivate the option "Accept cookies of the sites";
5) Click "OK" to save the changes and close.
Note: There are several levels of enabling and disabling cookies in Mozilla Firefox. For more information on cookie settings in Mozilla Firefox, see the following page:
http://support.mozilla.org/en-US/kb/Activar%20e%20Deactivate%20cookies?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies

Safari
To disable all cookies in Safari:

1) Click "Edit";
2) Select "Preferences";
3) In the top panel, select the "Privacy" icon;
4) In the "Accept cookies" section, select "Never"
Note: There are several levels of enabling and disabling cookies in Safari. For more information on cookie settings in Safari, see the following page:
http://support.apple.com/kb/HT1677?viewlocale=en

All other internet browsers (browser)
Please look in the "help" menu of your browser or contact your browser vendor.